Issues with thehunter.com

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caledonianblues
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Re: Issues with thehunter.com

Postby caledonianblues » September 14th, 2016, 11:52 am

Interesting. If I open http://www.thehunter.com in Chrome (which I rarely use) it works:

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If I try on Firefox however:

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If I sign in via Chrome, then try to start a hunt, the launcher opens with this:

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Tanngnjostr
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Re: Issues with thehunter.com

Postby Tanngnjostr » September 14th, 2016, 11:53 am

It works for me with Firefox (48.0.2)... strange!
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tbug
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Re: Issues with thehunter.com

Postby tbug » September 14th, 2016, 11:56 am

Maybe one of your cookies is causing a problem. :lol: :lol: :lol:
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Tanngnjostr
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Re: Issues with thehunter.com

Postby Tanngnjostr » September 14th, 2016, 11:56 am

tbug wrote:Maybe one of your cookies is causing a problem. :lol: :lol: :lol:

Awesome! :lol: :lol: :lol:
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caledonianblues
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Re: Issues with thehunter.com

Postby caledonianblues » September 14th, 2016, 11:58 am

tbug wrote:Maybe one of your cookies is causing a problem. :lol: :lol: :lol:

Haha, I see what you did there :)

No, cookies have been cleared, along with active logins.
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waiora
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Re: Issues with thehunter.com

Postby waiora » September 14th, 2016, 12:07 pm

Zarpa wrote:
Alena Rybik wrote:We are working on the launcher issues. They are related to the website ones.

Nice to hear that. And let us buy that new .243 please ;)

I need it badly


Actually looks nice, and im NOT a fan of carbon weapons, they could do way more interesting designs on stocks.
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Philipp Strecker
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Re: Issues with thehunter.com

Postby Philipp Strecker » September 14th, 2016, 12:29 pm

Hey all,

our apologies for the problems and thank you for your patience along with the information you provide to help fix it (as always!).

Today's issues are coming from a bigger release that we shortly talked about it last week's status update.
As you all witnessed, the roll out did not go as intended. We will sort out all issues and then post more information about the new sign up process and landing page.

Currently, your launcher version does not get updated automatically, thus the error message stating that you have an outdated launcher (current version is 800).
Please download a new launcher from the given download link in the error message and install it.
You can ignore the error messages, they are not malicious and we will sort it out with the next update.
On Steam, this should sort itself out automatically.

If you get a black page on theHunter.com, try to set your browser language to en-US.
We will fix this but won't be able to complete the fix today.

There is a new landing page for theHunter.com and you can sign in normally by clicking "I have an account and I want to sign in" which is located just below the big orange "Download and Play" button.
Use your existing credentials (I forgot my password should work).

Starting the launcher by pressing "Hunt Now" might bring you to a similar page that asks you to enter an e-mail and password, it is the new sign up page.
There is a button (looks like pure text) which says "I am already a hunter." at the bottom of the page.
Click this one and you can log in with your credentials, from there you can start a game normally (or navigate the launcher).
If you are unable to get to this point, then try to clear cookies and cache (launcher cache as well), log out and in and retry. If it still does not work, let us know what browser you are using, etc. we will jump on it with priority.

Our top priority is to fix the automatic update of the launcher and then to sort out any other issues.
All issues should have come up in our internal testing but we saw a lot of them for the first time. We apologize sincerely for this and will make it work again.

Thanks again and we will post another update tomorrow morning (cest).
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InstinctiveArcher
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Re: Issues with thehunter.com

Postby InstinctiveArcher » September 14th, 2016, 12:31 pm

Thanks for keeping us updated. :)


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BCKidd
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Re: Issues with thehunter.com

Postby BCKidd » September 14th, 2016, 12:47 pm

I take it, that it is all working now? I logged on without an issue. I see that new .243, will it be buyable at the same time as the .340? I want the .340 more 'n' the 243. 8-) Peace.

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Philipp Strecker
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Re: Issues with thehunter.com

Postby Philipp Strecker » September 14th, 2016, 1:02 pm

Some users might still experience issues, if it works fine for you then all the better :)

More info will be shared about the .243 soon!

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