Need help! account stolen?

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Roby53
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Need help! account stolen?

Postby Roby53 » February 12th, 2018, 11:04 am

Today i cant log in from launcher(steam) and browser.
I tried also to reset the password, thehunter confirm the new password but i cant log.
My data works only here.
I played the last time yesterday.
Maybe my account is stolen? or its only a technical problem?
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L3M182
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Re: Need help! account stolen?

Postby L3M182 » February 12th, 2018, 11:13 am

we cant help here. best to contact support.

i also look ed for any accounts called roby53 and as far as i can see non are present. do you go by another ingame name?
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Roby53
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Re: Need help! account stolen?

Postby Roby53 » February 12th, 2018, 11:29 am

Thank you for your reply.
I wrote my problem here because i cant send a ticket to support if i cant access to my account.
Is there a way to send a ticket without create a new account?
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Tanngnjostr
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Re: Need help! account stolen?

Postby Tanngnjostr » February 12th, 2018, 11:32 am

Roby53 wrote:Thank you for your reply.
I wrote my problem here because i cant send a ticket to support if i cant access to my account.
Is there a way to send a ticket without create a new account?

You can send a ticket by email: [email protected]

It really seems like only support can help you in this situation!
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stancomputerhunter
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Re: Need help! account stolen?

Postby stancomputerhunter » February 12th, 2018, 11:33 am

Roby53 wrote:Thank you for your reply.
I wrote my problem here because i cant send a ticket to support if i cant access to my account.
Is there a way to send a ticket without create a new account?


It would have been good if you had answered the question above. What is your in-game name? The same as the forum name, or different?

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Roby53
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Re: Need help! account stolen?

Postby Roby53 » February 12th, 2018, 11:45 am

Yes same name: Roby53

Thank you Tanngnjostr. I will send a ticket.
strange situation...the email typed is correct beacuse i received the link for reset password. I don't know if the problem is the password but here, with the same pass, i log at first attempt.
goodbye valentine event :roll:
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HD_Artworks
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Re: Need help! account stolen?

Postby HD_Artworks » February 12th, 2018, 12:59 pm

Roby53 wrote:Yes same name: Roby53

That's weird!
I couldn't find this account either!
The only place you can get help is the support team!

Good Luck...
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Roby53
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Re: Need help! account stolen?

Postby Roby53 » February 12th, 2018, 2:42 pm

https://www.thehunter.com/#profile/roby53/

No problem if i log with a different account.
but i can't still log with my original account. Same problem if try to use a different computer.
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Roby53
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Re: Need help! account stolen?

Postby Roby53 » February 13th, 2018, 11:59 am

I CANT BELIEVE what i read.
EW suspended my account for violation of terms like:
modify any part of the theHunter.com Client, Server, exchange or transfer of any pirated or illegal software, interfere with, hack into, or decipher any transmissions to or from the servers running...etc :lol: :lol: :lol: :lol:
I have more than 60 years, and for me its already difficoult use software like word and excel, but they suspend my account without any information and suppose i hack the game :lol: :lol: :lol:

I often wrote on this forum ONLY for complain about the MANY competition (and TIME and MONEY) i lose for bugs or strange results...but they supposed I hack the game for lose the competions :lol: :lol:
the last xmas event i haven't partecipate in any competition because i noticed always the same players at the top places with incredible results, and had read many gripes about the xmas general ranking in the official topic.....so why im afraid about the high scores ( and often strange) if I can hack the game?

now someone of the stuff will close this discussion because I know how EW works, they dont give any explanation and censured all palyers who dont speak wall about the game,and above all they stolen the money of my membership....or maybe they suppose i hack also the membership?
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Tanngnjostr
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Re: Need help! account stolen?

Postby Tanngnjostr » February 13th, 2018, 12:32 pm

From the forum CoC:
Bans & Moderator actions
Please do not discuss forum bans, game bans, or moderator actions on the open forum. If you feel you have been banned unjustly, contact support.

So please talk to support. Topic locked, might be removed later.
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